Privacy Policy

Last Updated: January 08, 2026

Welcome to [Seat4Bus]. We value your privacy and are committed to protecting your personal data in compliance with India’s Digital Personal Data Protection Act (DPDPA) and Meta’s WhatsApp Business Terms of Service.

1. Data We Collect via WhatsApp

When you interact with us through the WhatsApp Business API, we collect:

Your mobile phone number.
Your WhatsApp display name.
Message content and any media shared during the conversation.
Transactional data (e.g., booking details, seat numbers).

2. Use of WhatsApp Business API

We use the Meta Cloud API to send transactional updates, booking confirmations, and customer support messages. By opting in to our services, you acknowledge that:

Messages are processed through Meta’s secure servers.
Communication is end-to-end encrypted between your device and our business account.
We will never ask for passwords, full credit card numbers, or sensitive OTPs via WhatsApp.

3. Purpose of Processing

Your data is used solely to:

Provide travel booking and transport services.
Send automated "Utility" alerts (Confirmations, Reminders).
Improve our customer service through chat history analysis.

4. Consent and Opt-Out

We only message users who have provided explicit consent. You can withdraw your consent at any time by:

Replying "STOP" to any of our WhatsApp messages.
Contacting us at [Your Email Address].

5. Data Security

We implement industry-standard security measures, including 256-bit encryption for data at rest. As per DPDPA guidelines, we do not store your data longer than necessary for the purpose it was collected.

6. Contact Our Data Fiduciary

If you have questions regarding your data or wish to exercise your right to erasure, please contact:

Business Name: Seat4Bus
Email: info@seat4bus.com
Phone / WhatsApp: +91 99220 99667
Website: www.seat4bus.com [Seat4Bus Admin]
[Office No.2, 2nd floor, Panchdevi Complex, Chatrapatti Shivaji Chowk. Nilanga : 413521, India]